PGW Bill Pay
Accessing Your PGW Account
Customers wanting to access your account [+] will need to log in using your username and password. After you access your account, you will need to locate the payment options. You can make an online bill payment, mail-in your payment, make a payment by phone or visit your local payment center [+].
PGW Bill Pay Details
When you receive your PGW bill, you will notice the charges reflect your energy use from the previous month. Your bill details your current charges as well as any applicable penalties and fees. Your bill also includes your due date and contact information for the customer service department.
How to Pay Your Bill
- By phone: You can pay your bill by calling the customer service department at 1-215-235-1000. You are assessed a $2.95 convenience fee when paying your bill by phone.
- By mail: You can send your payment to the address listed on your statement. If you do not you’re your statement, customers can send your payment to Philadelphia Gas Works P.O. Box 11700 Newark, NJ 07101-4700. When you send your payment, you will need to include your account number. Remember to send your payment in the form of a check or money order, never cash. You will also need to send your payment prior to the due date if you want to avoid late payment charges.
- Online payments: You will need to log into your account if you want to make an online bill payment [+]. The service is free.
Types of Credit Cards Accepted by PGW Bill Pay
When making a bill payment, you can use your Visa, MasterCard, American Express or Discover Card.
Finding Help to Pay your PGW Bill
When customers are facing a financial hardship, you can contact the customer service department to discuss payment assistance programs [+]. The company offers LiHEAP [+], payment arrangements, customer responsibility programs, budget billing as well as customer Assistance referral Evaluation Programs and Senior Citizen discounts.
Penalties and Fees for Late PGW Bill Payments
If you make a late payment, you will need to pay a security deposit. The charges are based upon the times you make a late payment. Contact the customer service department to ask about the exact amount.