Duke Energy Bill Pay

Accessing Your Duke Energy Account

Customers wanting to pay your Duke Energy bill will need to sign into your account ^[+]. After your log into your account, you will need to navigate to the payment options and make your selection.

Duke Energy Bill Pay Details

When you receive your Duke Energy bill ^[+], you will notice the charges listed are for the previous month. You will also notice service charges, one-time charges and any applicable fees.

How to Pay Your Bill

• By phone: You have the opportunity to pay your monthly Duke Energy bill by calling 1-800-777-9898. You are charged a convenience fee of $3.50 per transaction.
• By mail: You have the ability to send your bill payment to the address listed in your statement. In the event you do not have your statement, you can send your bill to Duke Energy P.O. Box 1046 Charlotte, NC 28201, Duke Energy P.O. Box 1327 Charlotte, NC 28201 or Duke Energy 10101 Claude Feeman Dr. N-230 Charlotte, NC 28262.
• Online payments: Customers wanting to pay your bill online ^[+] will need to register your account, After registering your account, log in and select the online bill payment option. You are charged a service fee of $3.25 per transaction.

Types of Credit Cards Accepted by Duke Energy Bill Pay

You have the opportunity to pay your Duke Energy bill with your Visa, MasterCard, American Express or Discover Card.

Finding Help to Pay your Duke Energy Bill

If you are having difficulty making your Duke Energy bill payment, you will need to contact the customer service department at 1-800-943-6914. The available programs ^[+] include third-party notifications, medical alerts, moratoriums, credit counseling, residential neighborhood programs, connections to assistance agencies as well as LiHEAP ^[+]. When you contact the customer service department, ask about the qualifying standards. An additional payment assistance program available is BiillFloat ^[+]. The company provides customers with a short-term loan to pay your bill.

Penalties and Fees for Late Duke Energy Bill Payments

If you make a late bill payment, you are charged a fee of 1% of the past due amount. The chares accrues until you make your account current. We notice Duke Energy charges a $15 connection fee as well. Duke Energy charges a security deposit if you cannot prove credit -worthiness.